Get in touch with Posido
Start playingBefore you write to us
This page serves two audiences, and knowing which one you belong to will get you a faster, more useful answer. The Posido platform is run by its operator; posido.jetzt is an independent information portal that writes about it. We publish reviews, guides and factual breakdowns, but we have no access to player accounts, no say over withdrawals, and no ability to adjust bonus terms or reset passwords. If your question is about our content – something we wrote, a detail you'd like us to clarify, or a correction you think we should make – you're in the right place. If it's about your account, read the next section first.
Questions for the operator, not for us
We cannot help with registration, deposits, withdrawals, bonus claims, identity verification, technical glitches, account closures, or anything else that involves logging into the platform or moving money. Those requests need to go to Posido's own support team, and the operator offers two direct channels for them: live chat and email support, both accessible once you're on the platform itself. Sending account questions to us only adds a delay – we'd have to tell you to contact the operator anyway, and by then you've lost a day.
The same applies to complaints about how a bonus was credited, why a withdrawal is pending, or what a support agent told you. We genuinely cannot intervene in those cases, even when we'd like to. The operator's own support team is the only one with access to your account history and the authority to act on it.
Our inbox handles editorial questions
For everything else – questions about the way we've presented the wagering terms, a figure that doesn't match what you're seeing on the platform, a broken link, a suggestion for a topic we haven't covered, or general feedback on the site – write to [email protected]. We read every message that comes in, and we aim to reply within 48 hours on weekdays. If you're pointing out an error, please include the page URL and the specific detail you're querying; that helps us check it against the source and update the text if needed.
What happens next
Editorial queries get a personal reply, usually from the writer who handled that page. Account and payment questions get a polite redirect to the operator – we won't leave you hanging, but the answer will always be the same: contact Posido's own support. If you're unsure which category your question falls into, send it anyway; we'll point you in the right direction.
Complaints and escalation
If you've already contacted the operator and you're not satisfied with the outcome, your next step is the regulatory body that issued the licence. Posido operates under licences from the Estonian Tax and Customs Board, PAGCOR, and Anjouan Gaming. Each jurisdiction runs its own dispute-resolution process, and the operator's terms should name the relevant authority for your case. We can't escalate complaints on your behalf, but we can clarify where the operator is licensed and what that means in practice.
Gambling should stay within your means
If gambling is causing you stress, taking up more time or money than you intended, or affecting relationships or work, help is available right now in the UK. GamCare runs the National Gambling Helpline on 0808 8020 133 – free, confidential, available 24 hours a day. You can also visit BeGambleAware at begambleaware.org, or set up a self-exclusion across all UK-licensed sites through GamStop at gamstop.co.uk. Gordon Moody (gordonmoody.org.uk) offers both residential treatment and online support. Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org) can prevent access to gambling sites across all your devices, and both work on phones, tablets and computers.
You must be 18 or over (18+) to view this content or use any gambling service. If you share a device with someone younger, parental-control software such as Net Nanny or Qustodio can block access to gambling sites at the system level.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.